Legal information — Offerboulder (Australia)
This page sets out Offerboulder's legal notices, consumer rights under Australian Consumer Law (ACL), refunds policy, data handling, and dispute resolution procedures applicable to our services in Australia.
Consumer guarantees (Australian Consumer Law)
Under the ACL, consumers are entitled to guarantees for services we supply, including that services are provided with due care and skill, are fit for purpose, and provided within a reasonable time. If a service fails to meet a guarantee, you may be entitled to remedies such as re‑performance or refund.
Offerboulder will assess claims in accordance with the ACL. For urgent issues related to health or safety in a class, please contact us immediately by phone.
Refunds, cancellations & credits
Our refund and cancellation approach balances fairness with the operational needs of running studio classes and online sessions. Key points:
- Class cancellations by Offerboulder: full refund or class credit.
- Customer cancellations: see booking terms — time limits may apply for refunds or credits.
- Passes & memberships: pro‑rata credits for extended studio closures; *** refunds for change of personal circumstances except where required by law.
If you believe you are entitled to a refund under the ACL, submit a dispute via our complaints form below.
Common scenarios
Personal data & privacy
We collect personal data to provide classes, process payments, and communicate scheduling. Our practices comply with applicable Australian privacy laws and follow principles of minimal collection, purpose limitation and secure storage.
Read detailed information in our Privacy Policy, including rights to access and correct your personal information.
Data breaches will be managed under the Notifiable Data Breaches scheme where applicable and affected individuals will be notified.
Intellectual property & content
All content on offerboulder.vip — text, images, logos, and class materials — is the property of Offerboulder or used under licence. You may not reproduce or distribute our content without written permission.
Licensed instructors retain moral rights in their original class material; commercial reuse requires agreement.
Third-party content
Where we use third‑party materials, rights and attributions are respected. Contact us for takedown requests.
Complaints, dispute resolution & legal requests
How to raise a complaint
Please provide clear details to help us resolve matters quickly. We aim to acknowledge complaints within 5 business days and propose a resolution within 20 business days.
If you remain unsatisfied after internal review, you may escalate to external dispute resolution such as your state consumer affairs office or the Australian Financial Complaints Authority (if payment dispute falls within their remit).
Submit a legal request
Summary of key legal points
| Jurisdiction | Australia — ACL applies |
|---|---|
| Refunds | Assessed against ACL & our booking terms |
| Data | Handled per Privacy Policy; located in Australia where possible |
| IP | Content copyrighted; commercial reuse prohibited |